rm88 Privacy Policy

This Privacy Policy governs the collection, use, storage, disclosure, and protection of personal information by rm88 in connection with the operation of the rm88 online casino and sports betting platform. It applies to all users of the rm88 platform, including registered players, visitors, and any other individuals whose personal data is processed by rm88.

rm88 acts as a Personal Information Controller (PIC) as defined under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. This means rm88 determines the purposes and means by which your personal data is processed. Where rm88 engages third-party service providers to process data on its behalf, those providers act as Personal Information Processors (PIPs) and are bound by data processing agreements that require them to handle your data in accordance with this policy and applicable law.

This policy should be read together with the rm88 Terms & Conditions and Responsible Gaming Policy, both of which are available on the rm88 platform. By using rm88, you confirm your agreement to the data practices described in this Privacy Policy.

rm88 collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

Registration & Identity Data:

• Full legal name, date of birth, and nationality;
• Government-issued identification documents (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys ID) for Know Your Customer (KYC) verification;
• Email address, mobile number, and residential address;
• Username and encrypted password.

Financial Data:

• GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), and other payment method details used for deposits and withdrawals;
• Transaction history, including deposit amounts, withdrawal requests, and betting activity;
• Source of funds documentation where required for anti-money laundering compliance.

Technical & Usage Data:

• IP address, device type, operating system, and browser type;
• Login timestamps, session duration, and pages visited on the rm88 platform;
• Game play history, betting patterns, and platform interaction data;
• Cookies and similar tracking technologies (see Section 5).

Communications Data:

• Records of your communications with rm88 customer support, including live chat transcripts and support ticket history;
• Responses to surveys, promotions, or feedback requests.

rm88 collects personal data directly from you when you register, make transactions, contact support, or interact with the platform. We may also collect data automatically through cookies and similar technologies, and from third-party identity verification and payment processing partners.

rm88 processes your personal data for the following purposes, each of which is grounded in a lawful basis under the Data Privacy Act of 2012:

• Account Registration & Management: To create and maintain your rm88 player account, verify your identity, and manage your account settings and preferences;
• Service Delivery: To provide access to rm88 games, process deposits and withdrawals, and deliver the full range of rm88 platform features;
• Identity Verification & KYC Compliance: To verify your age (21+), identity, and source of funds in compliance with Philippine gaming regulations and anti-money laundering laws;
• Transaction Processing: To process deposits, withdrawals, and bonus credits accurately and securely via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct;
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including reporting obligations to gaming regulatory authorities and anti-money laundering agencies;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Responsible Gaming: To monitor gaming behavior, identify signs of problem gambling, and implement responsible gaming tools such as deposit limits and self-exclusion;
• Marketing & Promotions: To send you information about rm88 promotions, bonuses, and new features, where you have consented to receive such communications. You may opt out at any time;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the rm88 platform, games, and user experience.

rm88 does not sell, rent, or trade your personal data to third-party marketers. We may share your personal information only in the following circumstances:

• Service Providers: rm88 engages trusted third-party service providers to assist in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, and customer support tools. These providers are contractually bound to process your data only as instructed by rm88 and in accordance with applicable data protection laws;
• Regulatory & Law Enforcement Authorities: rm88 may disclose your personal data to Philippine gaming regulatory authorities, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other government bodies where required by law or where disclosure is necessary to prevent or investigate illegal activity;
• Legal Proceedings: rm88 may disclose personal data where required by a court order, subpoena, or other legal process;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of rm88's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy;
• With Your Consent: rm88 may share your data with third parties for purposes not listed above where you have given your explicit prior consent.

Where rm88 shares data with third-party processors, we ensure that appropriate data processing agreements are in place and that those processors maintain adequate security standards consistent with the Data Privacy Act of 2012.

rm88 uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security functions. A cookie is a small text file placed on your device when you visit the rm88 website.

Types of Cookies Used by rm88:

• Strictly Necessary Cookies: Essential for the operation of the rm88 platform, including maintaining your login session and enabling secure transactions. These cookies cannot be disabled without affecting platform functionality;
• Performance & Analytics Cookies: Used to collect anonymized data about how players interact with the rm88 platform, helping us identify areas for improvement;
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience;
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats.

Managing Cookies: You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the rm88 platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

rm88 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security practices include:

• SSL/TLS Encryption: All data transmitted between your device and the rm88 platform is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols;
• Password Security: Player passwords are stored using strong cryptographic hashing algorithms. rm88 staff cannot view your password in plain text;
• Access Controls: Access to personal data within rm88 is restricted on a strict need-to-know basis. Only authorized personnel with a legitimate business reason may access player data;
• Regular Security Audits: rm88 conducts regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems;
• Incident Response: rm88 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, rm88 will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While rm88 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your rm88 login credentials and for notifying rm88 immediately if you suspect any unauthorized access to your account.

rm88 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes or enforce our agreements.

Specific retention periods applicable to rm88 player data include:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering record-keeping requirements;
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by applicable Philippine law;
• KYC & Identity Documents: Retained for the duration of your account and for a minimum of five (5) years after account closure;
• Customer Support Records: Retained for a period of three (3) years from the date of the last interaction;
• Marketing Preferences: Retained until you withdraw your consent to receive marketing communications.

Upon expiry of the applicable retention period, rm88 will securely delete or anonymize your personal data in accordance with our data disposal procedures. Where data is anonymized, it may be retained indefinitely for analytical purposes as it can no longer be linked to any individual.

Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights with respect to your personal data held by rm88:

• Right to Be Informed: You have the right to be informed about how rm88 collects, uses, and processes your personal data, as set out in this Privacy Policy;
• Right of Access: You have the right to request a copy of the personal data that rm88 holds about you, along with information about how it is being processed;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that rm88 holds about you;
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to rm88's legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that rm88 has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact the rm88 support team via live chat on the rm88 platform. rm88 will respond to all valid data subject requests within the timeframes prescribed by applicable law. rm88 may require you to verify your identity before processing any data subject request.

rm88 implements age verification procedures at the point of registration and may request additional documentary proof of age at any time. If rm88 discovers that personal data has been collected from an individual under the age of 21, rm88 will immediately close the associated account, void any transactions, and delete the personal data of the underage individual from its systems.

Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care. If you believe that a minor has registered an account on rm88, please contact our support team immediately via live chat so that we can take prompt action.

rm88 primarily processes and stores personal data within the Philippines. However, some of rm88's third-party service providers — including cloud hosting, identity verification, and payment processing partners — may be located in or operate from jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, rm88 ensures that such transfers are conducted in compliance with the Data Privacy Act of 2012 and its Implementing Rules and Regulations. Specifically, rm88 will only transfer personal data to countries or organizations that provide an adequate level of data protection, or where appropriate safeguards — such as contractual clauses or binding corporate rules — are in place to protect your personal data.

By using the rm88 platform, you acknowledge and consent to the transfer of your personal data to rm88's service providers in other jurisdictions, subject to the safeguards described above.

rm88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the rm88 platform. When material changes are made, rm88 will notify registered players via email or through a prominent notice on the rm88 platform prior to the changes taking effect.

The effective date at the top of this page will always reflect the date of the most recent revision. Your continued use of the rm88 platform after any amendment to this Privacy Policy constitutes your acceptance of the revised policy. rm88 recommends that you review this Privacy Policy periodically to stay informed of any updates.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way rm88 handles your personal data, please contact the rm88 Data Protection team through any of the following channels:

• Live Chat: Available 24/7 directly on the rm88 platform — the fastest way to reach our Filipino-speaking support team;
• Email: [email protected] — please include "Privacy Request" in the subject line for data-related inquiries.

rm88 will acknowledge all privacy-related inquiries within three (3) business days and will endeavor to resolve all requests within the timeframes prescribed by the Data Privacy Act of 2012. If you are not satisfied with rm88's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.